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A In China, there is anti-money laundry policy, for which the government strictly manages every payment from abroad. The payment you made will firstly go to their managing account,and only when we submit bill of loading to them, payment will be released to us;
the payment will be returned to you or pended by State Administration of Foreign Exchange,SAFE. if we are not able to make shipment and submit bill of lading within lead time.
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A Our working time is 9:00am--18:00pm Monday--Saturday, any email shall be replied within 24 hours normally.
For an enquiry, the most recommended way of contact is by email, by sending your final product&photos to our email,due to our possible time difference.
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A One-year warranty from the date of shipment, during which if any parts fault, we will courier to your replacing parts with replacing instructions, all at our cost.
The replacing is simple and easy to be completed by anybody.
The machines are maintenance free types, some daily lubrication will prolong the service life though.
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A The machine will be packed with little disassembly in one plywood crate, so they will be plug and use type, no need special installation.
We will also send you installation and operating tutorial videos before shipment.Remote assistance by video call or meeting is available as well.
In rare cases, we can send technical staff if desperately needed, but there is 150USD/day engineer salary and flight ticket, visa application, travelling, board and lodging shall be at buyer's account.
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A We will test run the machine once the building completes for 10 minutes, with your sample product ( when sample product is a must) and send you test run video to prove the machine works well and stable, for your product, before balance payment and shipment.
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A Please note our above business license and certificate. And if you don't trust us, then we can use Alibaba trade assurance service, guarantee your money, and guarantee your machine's on-time delivery and machine quality.
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A We don’t produce cartons, but we have a dedicated cartons supplier. We can provide you with the corresponding carton structure design and the carton price for your reference. After you place the order, if you don’t have a paper box or it is not convenient to send a paper box, we can provide these paper boxes for machine testing. These are free.
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A Under normal circumstances, we have requirements for the material and thickness of the carton. White cardboard material and 250-350gsm weight cartons are the most adaptable.
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A Usually, you need to spend 20-45 minutes to replace a carton and product with a similar structure. If your product structure has a large deviation, you may need to change machine parts, then you may need to spend more time.
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A First of all, we will ensure that your carton is within the adjustable range of an automatic cartoning machine model. If it exceeds the range or has a different structure, your carton will not be able to be used on the same cartoning machine.